How can we help?
The fastest path to an answer is below. If you can't find what you need, submit a structured request — a real human reviews it.
Submit a support request
Use this form if you cannot access the app. You will receive a reference on screen; there is no public case lookup.
Fallback: support@cheekybell.com
Legal operator: BASIC SOFT Számítástechnikai Fejlesztő és Szolgáltató Betéti Társaság, 2111 Szada, Margita utca 87., Hungary.
Common questions
How does shake-to-ring work?
Shake your phone with intent — CheekyBell uses the accelerometer at ~50 Hz to detect a deliberate shake. The bell animates and plays sound. When you are paired and partner notifications are enabled, the remote ring can also be delivered through the platform push service. If shake detection is not working, use the on-screen ring button as a fallback.
How do I pair with my partner?
From Home, select Connect Partner to generate a code to share with your partner, or open their invite link. Once both sides confirm, the partnership is active and you can ring each other.
Why didn't my partner receive a notification?
Check that you are still paired, both in-app partner notifications and the phone's system notification permission are enabled, both devices have network access, and battery restrictions are not blocking CheekyBell. Reopen the app once to refresh its push registration, then try again.
Can I unpair without losing my chat history?
Yes. Disconnecting marks the partnership as "ended" but keeps history visible to both of you. You can permanently delete the partnership data later from Partner Activity in the app.
What does Premium unlock?
Where in-app purchases or subscriptions are available, the app and the relevant app store show the applicable price, renewal, cancellation, refund, and entitlement terms before purchase.
How do I export or delete my data?
Settings → Account → Export My Data downloads a JSON archive of your app data. Delete Account in the same section is irreversible and removes app-owned data, except for limited records we must retain for security, legal, fraud-prevention, tax, refund, or platform-billing reasons.
Is my chat private?
Yes. Chat is shared with your partner, encrypted in transit with TLS, and protected at the database layer with Row-Level Security. We do not sell it or use intimate content to train ML models. When a user submits a safety report, authorized staff may review the minimum referenced record needed to handle that report. Read the full Privacy Policy for details.
I forgot my password.
From the login screen, tap Forgot password? and enter your email. You'll receive a reset link. If it doesn't arrive within a few minutes, check spam, or email support@cheekybell.com.
How do I cancel a subscription?
If you have an active subscription, cancel it through the platform that processed the purchase. In Google Play, open Payments & subscriptions → Subscriptions; on Apple devices, open Settings → your name → Subscriptions. Deleting your CheekyBell account does not cancel a platform subscription.
Can I report a problem or suggest a feature?
Absolutely — email support@cheekybell.com with the tag "Feature request" or "Bug report". Include your device model, OS version, and the app version (Settings → About) so we can reproduce issues quickly.
Reporting abuse
Open the safety menu on a message to report content, block the user, stop the interaction, or contact support. You can also email support@cheekybell.com with subject "Abuse report". We prioritize reports by severity, but do not promise an emergency-response time.
If anyone is in immediate danger, contact local emergency services. CheekyBell is not an emergency service.
If you suspect content depicting a minor, contact local law enforcement and the National Center for Missing & Exploited Children (US) or your country's equivalent.
Press & partnerships
For press inquiries or partnership opportunities, email support@cheekybell.com with subject "Press" or "Partnership".
Couldn't find your answer? Just email us — we read every message.