Help · Support

How can we help?

We aim to reply within 48 hours · Premium subscribers get priority response within 24 hours

The fastest path to an answer is below. If you can't find what you need, email us — a real human reads every message.

Email support@cheekybell.com Privacy How we handle your data

Common questions

How does shake-to-ring work?

Shake your phone with intent — CheekyBell uses the accelerometer at ~50 Hz to detect a deliberate shake. The bell animates, plays sound, and (if you have a partner) sends them an instant push notification. If shake detection isn't working, adjust sensitivity in Settings → Notifications, or use the on-screen ring button as a fallback.

How do I pair with my partner?

Open Settings → Pairing and either generate a code to share with your partner, or accept their invite link. Once both sides confirm, the partnership is active and you can ring each other.

Why didn't my partner receive a notification?

Make sure both of you have notifications enabled in iOS / Android system settings, that you're paired, and that partner notifications are enabled in the app. If the issue persists, sign out and back in to refresh the push token. On Android, also check that battery optimization isn't aggressively killing the app in the background.

Can I unpair without losing my chat history?

Yes. Disconnecting marks the partnership as "ended" but keeps history visible to both of you. You can permanently delete the partnership data later from Partner Activity in the app.

What does Premium unlock?

Premium removes ads, unlocks all bell designs, gives access to advanced themes, and supports continued development. Manage your subscription in your Apple ID / Google Play account. Premium can also be shared with your main partner where eligible.

How do I export or delete my data?

Settings → Privacy → Export My Data downloads a JSON archive of everything we have on you. Delete Account in the same section permanently removes your data — this cannot be undone.

Is my chat private?

Yes. Chat is between you and your partner only, transmitted over TLS, and protected by Row-Level Security at the database layer. We do not read, sell, or use your chat content to train ML models. Read the full Privacy Policy for details.

I forgot my password.

From the login screen, tap Forgot password? and enter your email. You'll receive a reset link. If it doesn't arrive within a few minutes, check spam, or email support@cheekybell.com.

How do I cancel a subscription?

iOS: Settings (iOS) → your name → Subscriptions → CheekyBell → Cancel.
Android: Play Store → menu → Payments & subscriptions → Subscriptions → CheekyBell → Cancel.

Your subscription remains active until the end of the current billing period. Refunds are handled by Apple/Google per their policies.

Can I report a problem or suggest a feature?

Absolutely — email support@cheekybell.com with the tag "Feature request" or "Bug report". Include your device model, OS version, and the app version (Settings → About) so we can reproduce issues quickly.

Reporting abuse

Open the safety menu on a message or Belle response to report content, block the user, stop the interaction, or contact support. You can also email support@cheekybell.com with subject "Abuse report". We aim to review urgent reports within 4 hours and other reports within 24 hours.

If anyone is in immediate danger, contact local emergency services. CheekyBell is not an emergency service.

If you suspect content depicting a minor, contact local law enforcement and the National Center for Missing & Exploited Children (US) or your country's equivalent.

Press & partnerships

For press inquiries or partnership opportunities, email support@cheekybell.com with subject "Press" or "Partnership".

Couldn't find your answer? Just email us — we read every message.